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Viña del Mar
Novotel Viña Del Mar
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Novotel Viña Del Mar

About the property

The premises count with 141 welcoming rooms. Novotel Viña Del Mar offers Wi-Fi internet connection on-site. As this hotel features 24-hour reception, guests are always welcome. Unfortunately, there are no rooms where those who stay at this establishment can ask for a cot for the little ones. All guest rooms at this disability-friendly accomodation are wheelchair-accessible. Travellers arriving by car will appreciate parking available at Novotel Viña Del Mar. This hotel is committed to upholding environmentally friendly practices. Due to its functional meeting facilities, this property is a perfect place for guests travelling for business purposes. Travellers may pamper their taste buds at the establishment's gastronomic venue. Some services may be subject to additional charges.

Popularity

8.6
Very good
General
4300
brand
Booking 8.6/10
3934
brand
Expedia 8.6/10
366

Main services

Wi-fi
Car park
Total number of rooms
Wheelchair-accessible
24-hour reception
Room size (m²)
Included services
Wi-fi
Car park

* Some services may carry an extra charge.

Guest reviews

8.6/10 Very good
Cleanliness8.8/10
Staff and Service8.6/10
Amenities8.6/10
Property conditions and facilities8.8/10
Neighborhood9/10

2 / 10

Robert
Grossly over priced and mismanaged.
The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.
17.02.2025

10 / 10

Louie
The location of this property is very good. Plenty of restaurants and things to do nearby.
03.02.2025

10 / 10

FRANCISCA
Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.
17.01.2025

10 / 10

John
All excellent
06.01.2025

Information about the area

Viña del Mar, Chile
Viña del Mar is in Central Chile and is a beach resort town close to Santiago de Chile. Known as the “Garden City”, Viña del Mar is considered the tourist capital of Chile and is the seat of the International Song Festival every year. It features tours of great architectural value ranging from tours around museums, palaces and castles to art galleries, theaters and parks, such as the Vergara estate.

What’s nearby

  • Carrasco Palace - 0.37 km
  • Rioja Palace - 0.48 km
  • Mirador Esperanza - 0.65 km
  • Vergara Dock - 0.78 km
  • Mall Marina Arauco - 0.87 km
  • El Sol Beach - 0.9 km

Getting around

  • valparaiso, valparaiso harbour, cl - 5.95 km
  • (SCL) Santiago, Arturo Merino Benitez Intl, CL - 82.49 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Soundproof rooms
  • Family rooms
  • Non-smoking throughout
  • Designated smoking area
  • Pets allowed
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Sauna
  • Fitness centre
  • Fitness

Services

  • Fax/photocopying
  • 24-hour front desk
  • Room service
  • Trouser press
  • Meeting/banquet facilities
  • Luggage storage
  • Tour desk
  • Daily housekeeping
  • Business centre

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests

Physical distancing

  • Contactless check-in/check-out
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Restaurant
  • Bar
  • Kid meals
  • Wine/champagne
  • Coffee house on site
  • Special diet menus (on request)

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Terrace
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture
  • Outdoor pool (seasonal)

Parking

  • Parking garage
  • Free parking
  • Parking
  • Accessible parking
  • Parking on site

Accessibility

  • Auditory guidance
  • Wheelchair accessible
  • Toilet with grab rails

Pool and wellness

  • Rooftop pool
  • Swimming Pool
  • Swimming pool
  • Sun loungers or beach chairs
  • Heated pool
  • Kids' pool

Reception services

  • Invoice provided

Languages

  • English
  • Español
  • Português

About the rooms

The accommodation has 126 rooms:

Bedroom

  • Linen
  • Cots
  • Wardrobe or closet

General

  • Air conditioning
  • Interconnected room(s) available
  • Trash cans
  • Safety deposit box
  • Hardwood or parquet floors
  • Soundproofing
  • Key card access
  • Smoke alarm

Accessibility

  • Roll-in shower
  • Lowered sink
  • Entire unit wheelchair accessible
  • Accessible by lift
  • Shower chair
  • Toilet with grab rails
  • Upper floors accessible by elevator

Services

  • Wake-up service

Room Amenities

  • Sofa bed
  • Socket near the bed
  • Clothes rack
  • Non-feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Toilet paper
  • Hairdryer
  • Shampoo
  • Toilet
  • Shower
  • Towels
  • Private bathroom
  • Bath

Media & Technology

  • TV
  • Telephone
  • Cable channels
  • Flat-screen TV

Food & Drink

  • Minibar

Kitchen

  • Coffee machine
  • Electric kettle

View

  • City view
  • Sea view

Living Area

  • Sofa
  • Desk
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

Veranda

  • Access for guests and visitors
  • Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are allowed. Charges may be applicable.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.