Novotel Viña Del Mar

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Novotel Viña Del Mar, Sports and Entertainment

About the property

The premises count with 141 welcoming rooms. Novotel Viña Del Mar offers Wi-Fi internet connection on-site. As this hotel features 24-hour reception, guests are always welcome. Unfortunately, there are no rooms where those who stay at this establishment can ask for a cot for the little ones. All guest rooms at this disability-friendly accomodation are wheelchair-accessible. Travellers arriving by car will appreciate parking available at Novotel Viña Del Mar. This hotel is committed to upholding environmentally friendly practices. Due to its functional meeting facilities, this property is a perfect place for guests travelling for business purposes. Travellers may pamper their taste buds at the establishment's gastronomic venue. Some services may be subject to additional charges.

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Popularity

8.6

Very good

General

4300

Booking 8.6/10

3934

Expedia 8.6/10

366

Main services

Wi-fi

Car park

Total number of rooms

Wheelchair-accessible

24-hour reception

Room size (m²)

Included services

Wi-fi

Car park

* Some services may carry an extra charge.

Guest reviews

8.6/10 Very good

Cleanliness8.8/10

Staff and Service8.6/10

Amenities8.6/10

Property conditions and facilities8.8/10

Neighborhood9/10

2 / 10

Robert

Grossly over priced and mismanaged.

The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.

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17.02.2025

10 / 10

Louie

The location of this property is very good. Plenty of restaurants and things to do nearby.

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03.02.2025

10 / 10

FRANCISCA

Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.

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17.01.2025

10 / 10

John

All excellent

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06.01.2025

Information about the area

Viña del Mar, Chile

Viña del Mar is in Central Chile and is a beach resort town close to Santiago de Chile. Known as the “Garden City”, Viña del Mar is considered the tourist capital of Chile and is the seat of the International Song Festival every year. It features tours of great architectural value ranging from tours around museums, palaces and castles to art galleries, theaters and parks, such as the Vergara estate.

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What’s nearby

Carrasco Palace - 0.37 km
Rioja Palace - 0.48 km
Mirador Esperanza - 0.65 km
Vergara Dock - 0.78 km
Mall Marina Arauco - 0.87 km
El Sol Beach - 0.9 km

Getting around

valparaiso, valparaiso harbour, cl - 5.95 km
(SCL) Santiago, Arturo Merino Benitez Intl, CL - 82.49 km

About accommodation

General

Air conditioning
Safety deposit box
Soundproof rooms
Family rooms
Non-smoking throughout
Designated smoking area
Pets allowed
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Sauna
Fitness centre
Fitness

Services

Fax/photocopying
24-hour front desk
Room service
Trouser press
Meeting/banquet facilities
Luggage storage
Tour desk
Daily housekeeping
Business centre

Safety features

First aid kit available
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Restaurant
Bar
Kid meals
Wine/champagne
Coffee house on site
Special diet menus (on request)

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Terrace
Sun terrace
Outdoor pool (all year)
Outdoor furniture
Outdoor pool (seasonal)

Parking

Parking garage
Free parking
Parking
Accessible parking
Parking on site

Accessibility

Auditory guidance
Wheelchair accessible
Toilet with grab rails

Pool and wellness

Rooftop pool
Swimming Pool
Swimming pool
Sun loungers or beach chairs
Heated pool
Kids' pool

Reception services

Invoice provided

Languages

English
Español
Português

About the rooms

The accommodation has 126 rooms:

Bedroom

Linen
Cots
Wardrobe or closet

General

Air conditioning
Interconnected room(s) available
Trash cans
Safety deposit box
Hardwood or parquet floors
Soundproofing
Key card access
Smoke alarm

Accessibility

Roll-in shower
Lowered sink
Entire unit wheelchair accessible
Accessible by lift
Shower chair
Toilet with grab rails
Upper floors accessible by elevator

Services

Wake-up service

Room Amenities

Sofa bed
Socket near the bed
Clothes rack
Non-feather pillow

Bathroom

Body soap
Free toiletries
Conditioner
Toilet paper
Hairdryer
Shampoo
Toilet
Shower
Towels
Private bathroom
Bath

Media & Technology

TV
Telephone
Cable channels
Flat-screen TV

Food & Drink

Minibar

Kitchen

Coffee machine
Electric kettle

View

City view
Sea view

Living Area

Sofa
Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

Veranda

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are allowed. Charges may be applicable.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.